PUBLIC OFFER ITICKET LLC
These terms have the following meaning only for this Public Offer to sell tickets for cultural and entertainment events (public offer of ITICKET LLC) (hereinafter - the "Offer").
1. Terms and definitions
1.1. Agent - ITICKET Limited Liability Company authorized to provide services of booking, issuing and sale of Tickets (Electronic Tickets) for various Events on the basis of contracts entered into by and between the Organizers (other persons authorized by the Organizers).
1.2 Ticket - a document certifying the right of the holder of such a document to attend the Event. The Ticket is issued in accordance with the standard template for particular type of service, generated by an automated system (System) - "E-Ticket".
1.3. Reservation - a compiled Order, payment by the Buyer pending.
1.4 The ticket holder is an individual who is a citizen of the Russian Federation, as well as a citizen of any other country holding a ticket to the Event.
1.5. Service agreement - a service agreement concluded (to be concluded) on the terms and conditions of this Offer between the Buyer and the Agent, according to which the Agent shall provide services on booking and registration for the sale of Tickets for Events, and the Buyer shall pay for the services rendered in the amount of nominal value of the Ticket and the service fee.
1.6. Service agreement related to the Event - a service agreement concluded (to be concluded) on the terms and conditions of this Offer between the Organizer and the Buyer, according to which the Organizer undertakes to ensure that the Event is held at the place and time specified on the Tickets (Electronic Tickets) (to provide the Buyer with services for the Event at the place and time specified on the Tickets (Electronic Tickets), to provide the Buyer with the opportunity to hold the Event at the place and time written in the Tickets (Electronic Tickets).
1.7. Agreements - Service agreement and Service agreement related to the Event, entered into (to be entered into) on the terms and conditions of this Offer.
1.8. Order - one or more Tickets (Electronic Ticket) for one Event (or several Events) chosen by the Buyer for personal, non-business related use from the System and sharing the same identification number in the System.
1.9. Event - a cultural and entertainment event, including a theatrical piece, circus performance, concert in the hall, club or outdoor area, exhibition, film screening, festival, show, fashion show, sports competition, excursion, as well as any other event admissible only with a special document - Ticket (Electronic Ticket).
1.10. The nominal price of the Ticket is the admission fee for the Event determined by the Organizer.
1.11. Organizer - a legal entity (individual entrepreneur), which organizes and conducts the Event on the basis of relevant transactions (agreements, contracts).
1.12. Offer - this public offer of LLC ITIСKET (OGRN 1197746714990, TIN /INN 9729291851, location address: 119192, Moscow, Mosfilmovskaya Str., 74B, 5th floor, office 13, room 1) for selling tickets to events posted on www.iticket.ru.
1.13. Principal - a legal entity (individual entrepreneur), acting on behalf of the Organiser or on its own behalf, but in the interests of the Organiser, instructing the Agent to undertake the obligations to sell the Tickets to the Buyers. The Principal may also be the Organiser.
1.14. The Buyer - an individual who is a citizen of the Russian Federation, as well as a citizen of any other country, who has approached the Agent for a purchase of a Ticket to the Event.
1.15. The Agent's website - a website in the Internet, located at www.iticket.ru, the rights to administer which belong to the Agent.
1.16. Service Fee - funds collected from the Buyer as proceeds from the sale of the Ticket ("E-Ticket") for the services provided by the Agent on booking, access to the System, issuance, compilation and sale of Tickets ("E-Tickets"), as well as on information support of the Buyer, via the Website, and via other communication channels with regard to the booking, issuance, compilation and sale of the Tickets, cancellation, replacement and (or) postponement of the Events, along with other issues.
1.17. Parties - jointly the Agent and the Buyer (Ticket Owner), unless otherwise meant by the context of the provisions of this Offer.
1.18. Special Agreement - an agreement concluded between the Agent and the Buyer on terms and conditions different from those of the Offer.
1.19. Advertising materials - products (images, audiovisual works, text advertising, other formats) legally belonging to the Principal and/or Organizer and provided by them to the Agent in order to attract the attention of potential Buyers to the Event, attracting new customers to the Principal and/or the Organizer.
2. General provisions
2.1. This Offer governs the terms and procedure for selling the Tickets (Electronic Tickets) and contractual obligations (rights and duties) arising in this connection with the Agent, the Buyer, and the Ticket Holder.
2.2. The Tickets (Electronic Tickets) sale are sold to the Buyer only on the terms and conditions of this Offer and only if it is fully and unconditionally accepted. Incomplete acceptance as well as acceptance under other terms and conditions is not allowed. Using by the Buyer of the Agent's services on the terms and conditions set forth in this Offer means the conclusion of respective contract between the Buyer and the Owner by the performance of concludent actions. Concludent actions in this case are actions that testify to the silent consent of the person committing the actions, his/her intention to transact, to enter into a contract.
2.3. In case a representative of a legal entity or an individual entrepreneur applies to the Agent in order to purchase Tickets to be subsequently handed over to their employees, the rules of this Offer shall not apply. Relations between the parties in this case are governed by the terms of a special Agreement.
2.4. Sale of the Ticket and E-Ticket to the Buyer is governed by the terms and conditions of this Offer solely for personal purposes unrelated to the Buyer's business activities. The Buyer accepts and agrees that it may not use the Ticket (Electronic Ticket) to advertise its goods (works, services), as well as goods (works, services) of a third party, as well as for subsequent resale by the Buyer, the Ticket Owner of the purchased Tickets (Electronic Tickets).
2.5. In case of purchase of Tickets (Electronic Tickets) by the Buyer in the quantity exceeding 4 (four) pieces, the Parties shall enter into a special agreement on separately agreed terms.
2.6. It is not allowed to sell the Ticket (Electronic Ticket) to the Buyer if the Buyer does not fully accept the terms and conditions of this Offer. Sold Tickets (Electronic Tickets) can not be returned, and refusal to fulfill the Agreement is not accepted under the excuse of disagreement of the Buyer with the terms of this Offer after acceptance of its terms and conclusion of the Agreements. The refund for the Tickets (Electronic Tickets) sold is possible only in the order and on the terms and conditions established by this Offer and Agreements.
2.7. The terms and conditions of this Offer are fully valid and apply to the Buyers who purchase Tickets, Electronic Tickets, Gift Certificates via the Website, except for the cases directly stipulated in the Offer.
3. The subject of the offer
3.1. The subject of this Offer is:
3.1.1 Rendering to the Buyer, Ticket Holder the services for booking and execution of the Ticket (Electronic Ticket) for the Event within the framework of the Service Agreement;
3.1.2. Conclusion with the Buyer, Ticket Holder (Electronic Ticket) on behalf of the Organizer of the Contract of service provision in connection with the Event.
3.2. The Party under the contract and responsible for the quality of the services under the contract specified in clause 3.1.1. is the Agent. The Agent shall have no rights and obligations and shall not be liable for the quality of the services provided under the contract referred to in clause 3.1.2.
3.3. The agent is not responsible for the actions of the Organizer and (or) other persons acting on its behalf and on its behalf or on its own behalf, but on behalf of the Organizer, including in connection with the sale of the Tickets by such persons, as well as for the organization, the very fact of holding the event and the content thereof.
3.4. The Buyer, the Ticket Holder (Electronic Ticket) accepts and agrees that he understands the provisions of Article 9 of this Offer, that he conforms to the said provisions and that he is aware of the consequences of the failure to observe them.
4. Acceptance procedure and terms
4.1. The Buyer hereby confirms and agrees that before performing the acceptance actions set forth in this Offer, the Buyer has read the terms of this Offer and other mandatory rules. The Buyer confirms and agrees that the provisions of this Offer and other binding rules are fully understandable to him.
4.2. The Buyer confirms and agrees that all acts (omissions) of its representative(s) are performed knowingly to the Buyer, by consent and in the interests of the Buyer. The Agent shall not be liable for the said actions (omission) of the Buyer's representative(s).
4.3. The acceptance is made by the Buyer by performing one of the following independent actions:
4.3.1 Registration of the order by the Buyer on the Agent's website;
4.3.2 Ticket payment by the Buyer on the Agent's website www.iticket.ru;
4.3.3 The actual use of the Ticket by its Buyer, the Holder in order to receive the service provided by the contract between the Ticket Holder and the Organizer in connection with the Event;
4.3.4 Presentation of the Ticket (Electronic Ticket) by the Ticket Holder for refund in order to receive the money due to waiver of the service of attending the event, including due to cancellation, replacement, and postponment of the event, as well as in connection with any claims filed by the Holder (Buyer).
4.4. Performance of any of the actions specified in clauses 4.3.1, 4.3.2, 4.3.3, 4.3.4 shall be deemed by the Parties as full and unconditional acceptance by the Buyer of all the terms and conditions of this Offer without any exceptions and/or limitations (i.e. acceptance) and shall be tantamount to conclusion of a contract in a simple written form.
4.5. When ordering an Electronic Ticket through the Agent's website, failure by the Buyer to comply with the terms and conditions of payment for the Electronic Ticket and the Service Fee within 15 (fifteen) minutes from the moment of starting the execution of the Order shall result in termination of the acceptance of the terms and conditions of the Agreements and cancellation of the Order made by the Buyer.
4.6. When ordering an Electronic Ticket through the Agent's website, the Buyer is informed (by sending to the contact phone number and/or e-mail address) of the Order identification number.
5. Terms of personal data processing
5.1. Pursuant to the provisions of the Federal Act of July 27, 2006 No. 152-FZ "On personal data", the Buyer acknowledges and agrees that the Buyer's actions referred to in paragraph 4.3., constitute a complete and informed consent of the Buyer to submit to the Agent the Buyer's personal data, as well as personal data of any third parties made known by the Buyer to the Agent in the process of issuance of the Order, the purchase of the Ticket (E-Ticket), namely: first name, surname, patronymic, gender, contact phone number, city, date of birth (or age) and contact email address.
5.2. The Buyer hereby acknowledges and agrees that the provision by the Buyer to the Agent of personal data specified in paragraph 5.1. is performed for the purpose of providing services to the Buyer in accordance with the contracts specified in paragraph 3.1.1. and 3.1.2. The Buyer gives his consent to the Agent for processing of personal data provided when placing an Order, purchasing a Ticket (Electronic Ticket), in connection with the provision of Services to the Buyer, conditional to this Offer, including for the purpose of receiving information messages by the Buyer under the procedure and on the terms set forth in this Public Offer. The term of use of the provided personal data is unlimited.
5.3. Processing of the personal data is carried out according to the Federal Act dated "27" July 2006 No. 152-FZ "On the personal data" and includes collection, systematization, accumulation, storage, specification (updating, alteration), sorting, use, depersonalization, blocking, and destruction thereof. The Agent shall process the personal data by using automation systems.
5.4. The Buyer hereby gives his full and informed consent to the Agent to grant the rights to process his personal data as specified in paragraph 5.1., by the methods specified in paragraph 5.3., to third parties for the purposes specified in paragraph 5.2, as well as consent to convey such personal data to third parties. At the request of the Buyer, the Agent undertakes to provide the Buyer with the information on transfer of its personal data under this clause to the third parties.
5.5. The buyer is entitled to exercise its rights under the provisions of the Federal Act of July 27, 2006 No. 152-FZ "On personal data" by sending relevant requests (requirements) to the Agent by mail with a notification of delivery.
5.6. I give consent to iTicket to pass my personal details to acting authorities of Moscow city and their third party organizations involved in insuring compliance with high regime in order to monitor compliance with the possibility of following with the restrictions imposed by the decree of the Mayor of Moscow dated 06.10.2020 #97-MA and in concern of high alert mode in the context of the spread of COVID-19, including on/before the moment I attend certain event.
6. Rights and obligations of the parties
6.1. The Purchaser is entitled:
- to receive independently information on the Event, about the cost of the Ticket (Electronic Ticket) for the Events, the amount of the Service Fee, other services in connection with the Event, to make a decision about purchasing the Ticket (Electronic Ticket) independently from open sources by full and unconditional acceptance of the terms of this Offer;
- receive information about the rules of sale of the Ticket (Electronic Ticket), available categories of Tickets and other information in respect of the Event, which is owned by the Agent within the scope of his powers, using the Internet, making a telephone call to the Agent and in other ways specified on the Agent's website;
- to choose the method of payment for the Ticket (Electronic Ticket) from among those specified in Article 7. In doing so, the Buyer confirms and agrees that the Buyer is obliged to familiarize itself with the rules of payment in advance;
- send feedback about the Agent's work to the contact addresses specified on the Agent's website.
6.2. The Buyer shall:
- familiarize himself with all terms and conditions of this Offer, as well as with other mandatory rules, specified on the website and in clause 16.1. and accept them when purchasing the Ticket (Electronic Ticket);
- independently monitor changes in the rules and conditions of purchasing the Tickets (Electronic Tickets) on the Agent's website; - strictly observe the terms and conditions of this Offer, the rules posted on the website and the Agreements;
- pay in full the cost of the Ticket (Electronic Ticket) and Service Fee in accordance with the terms of the Agreements before receiving the Ticket (Electronic Ticket);
- to become familiar with the limitations of a particular Event as far as admission of minors is concerned. The Buyer (Ticket Holder) is fully responsible for such persons and agrees that a minor may be banned from attending the Event in case of violation of the terms of Article 9;
- when issuing the Ticket (Electronic Ticket) to fully check all information on the Ticket that is essential to the Service Agreement in connection with the Event. The Buyer acknowledges that it has no claims against the Agent and his employees for the incorrectly issued Ticket, as the Buyer has not verified its correctness during the issuance. The ticket shall be cancelled in case of a technical error committed by an employee of the Agent.
6.3. The agent is entitled:
- given no full and unconditional consent of the Buyer (Holder) of the ticket to the provisions of this Offer to prevent the Buyer from entering into the Agreements;
- Require the Buyer (Holder) of the ticket to comply with the terms and conditions of this Offer, as well as those of the Agreements;
- to preclude the Buyer from entering into the Agreements should the Buyer fail to observe the provisions of Article 9;
- conduct, both under schedule and randomly, modification, replacement, reinstallation of the software on the Agent's Web site, suspend the operation of such software in the event of malfunctions, errors and/or failures, as well as for preventive maintenance and prevention of cases of unauthorized access to the Agent's Web site;
- determine and alter the prices for own services (Service Fee) unilaterally at any time under the Service Agreement;
- demand from the Buyer proper performance of obligations on payment of the Ticket price (Electronic Ticket), Service Fee and refuse to issue the Ticket (Electronic Ticket) in case of violation of this provision;
- cancel an order made by the Buyer in a case envisaged in clause 4.5. and also in case of the Buyer providing incorrect and (or) false information, and in case of infringement by the Buyer of other terms of this Offer and the Agreements;
- alter the terms of this Offer unilaterally.
6.4. The Agent shall:
- provide the Buyer with complete and sufficient information in accordance with the requirements of the law about the Event(s), about the Organizer, the Agent and the services provided by him under the Service Agreement, the Parties have agreed that complete and sufficient information is the information posted on the Agent's Website;
- not to use the Buyer's personal data for the purposes that do not comply with the terms of the Agreements.
6.5. To entitle the first Ticket Holder to present the Electronic Ticket with a unique bar code to attend the Event by presenting the Electronic Ticket.
6.6. The Agent is not responsible for the operability and/or security of the information channels of communication used by the Buyer, including those used by the Buyer for accessing the Agent's website.
7. Payment procedure
7.1. The Ticket shall not be issued to the Buyer until it is fully paid, as well as until the Service Fee is fully paid.
7.2. The Buyer may pay by a bank (credit or debit) card accepted by the Agent.
7.3. The Buyer shall be deemed to have duly fulfilled its payment obligations after the money has arrived to the Agent's bank account.
7.4. The Buyer shall confirm and agree that the consequences set out in clause 4.5 shall arise in case of non-payment and/or incomplete payment under the Agreements.
7.5. If the Buyer fulfils the payment obligations under the Contracts by means of a bank card, the Buyer shall use a bank card issued in his name or to have duly certified documents confirming the right to use a bank card issued in the name of another person. The Agent is entitled to demand submission by the Buyer of originals of the Buyer's identity documents in case of payment with a bank card.
7.6. When paying for the Tickets on the account issued by the Agent (cashless settlement) the validity period of the Order is 3 (three) banking days. If case of late payment the order shall be cancelled pursuant to clause 4.5. of this Offer.
8. Refund procedure and terms
8.1. Only Tickets purchased from ITICKET LLC (on the Internet site) are accepted for refund. Tickets may be refunded by the Owner no later than 3 (three) calendar days prior to the event.
8.2. The refund of the money paid by a bank card is to the card used for the purchase. The money shall be refunded of funds with 3 to 30 days, depending on the work schedule of the issuing bank
-The refund shall require the presentation of the following documents: application form (downloadable), identity document (passport of Russian Federation citizen), receipt.
8.3. When returning the Ticket due to cancellation, replacement or postponment of the Event, or due to unilateral refusal of the Buyer, the Nominal Ticket value shall be refunded to the Buyer.
The cost of the Service Fee is not refundable due to proper fulfillment of the Agent's obligations and the termination of the Service Agreement.
8.4 Please note that on September 1, 2019 the Federal Act dated 18/07/2019 No. 193-FZ "On Amendments to the Law of the Russian Federation "Fundamentals of Legislation of the Russian Federation on Culture" came into force. According to Article 52.1. of the Act "Registration, sale and return of tickets, subscriptions and sightseeing tours to entertainment events conducted by performing arts organizations and museums" in the case of refusal of the visitor to attend a performance event conducted by the performing arts organization for reasons not stipulated by part ten of this article of the said Act (on his/her own initiative), the visitor is entitled to return the ticket or subscriptions:
- no later than ten days before the day of the show, be refunded 100 percent of the ticket price or subscription certificate price;
- less than within ten days, but not later than five days prior to the day of the show, refund at least 50 percent of the ticket or subscription price;
- less than within five days, but not later than three days prior to the day of the show, refund at least 30 percent of the ticket or subscription price;
- less than within three days prior to the day of the show, a performing arts organization or a museum are entitled to turn down a claim for refund of a ticket, subscription or a sightseeing voucher to the holder thereof.
As far as subscriptions to the shows arranged by the performing arts organization are concerned, the show day is the day of the first show envisaged in a subscription.
Tickets and subscriptions (except for individual tickets and individual subscriptions) sold by a performing arts organization under special arrangements and programs with special terms of purchasing tickets and subscriptions (including privileges, discounts) may not be accepted for refund at the sole discretion of such performing arts organizations.
The cost of the Service Fee is not refundable due to proper fulfillment of the Agent's obligations and the termination of the Service Agreement.
9. Certain provisions relating to minors
9.1. Pursuant to Russian law, all Events shall be rated according to statutory age limits.
9.2. Each Event shall be rated and assigned to one of the following categories:
a) for children under the age of 6 (six) years (information product label "0 +");
b) for children over the age of 6 (six) years (information product sign "6 +" and/or text warning with the phrase "for children over the age of six");
c) for children who have reached the age of 12 (twelve) years (information product sign "12 +" and/or text warning with the phrase "for children over twelve years old");
(d) for children who have reached the age of 16 (sixteen) years (information product sign "16 +" and/or a text warning with the phrase "for children over sixteen");
e) prohibited for children (information product sign "18 +" and/or text warning "prohibited for children").
9.3. The Buyer acknowledges and agrees that, in accordance with the laws of the Russian Federation, a particular Event may be attributed to a certain category for which the sale of the Ticket may be prohibited along with a ban to enter the show venue, to stay there, listen to or view the show.
9.4. The purchase of the Ticket (Electronic Ticket), as well as the entrance, presence, listening or viewing of the Event is only allowed, if the Buyer (other person holding the Ticket (Electronic Ticket) meets the requirements for the age limits specified in clause 9.2.
9.5. The Buyer (Ticket Holder) accepts and agrees that he or she, as well as the person for whom he or she has purchased the Ticket (Electronic Ticket), as well as the persons who accompany the Buyer, may face a ban for the purchase of the Ticket (Electronic Ticket), as well as entrance, presence, listening or viewing of the Event in case of a breach by the Buyer (other person holding the Ticket (Electronic Ticket) of the provisions of clause 9.4. The Buyer shall bear full liability for its actions (omissions); neither the Agent, nor the Organizer may be held responsible for a breach by the Buyer of the said provisions of the Russian Federation law. Neither the Agent, nor the Organiser may be held liable or adjudicated for any damages due to the breach by the Buyer of the said provisions.
9.6. Should a person who legally owns the Ticket as a result of being given or handed over the Ticket (Electronic Ticket) by the Buyer is prevented by the Organizer from entering the show venue, listening to or watching the Event due to breach of provisions of clause 9.4. by such person, let the Buyer at his/her sole discretion claim the refund from the Organizer.
9.7. Comprehensive information about the rating of a particular event within one of the categories specified in this article is posted on the Agent's website, Box Offices.
10. Certain provisions on electronic ticket
10.1. The Buyer accepts and agrees that the Electronic Ticket can only be purchased for Events separately specified by the Agent on the Website. The Buyer shall not be entitled to request an E-Ticket for Events not specified by the Agent. The E-Ticket can only be purchased by a natural person, unless otherwise stated by the Agent.
10.2. When issuing the E-Ticket, the Buyer shall fully verify all information about the Event specified on the E-Ticket and having essential importance for the Service Agreement with regard to the Event. The Buyer acknowledges having no claims against the Agent with regard to default on the obligation under this paragraph.
10.3. The E-ticket cannot be delivered to the Buyer until it has been fully paid for. The Buyer shall be deemed to have duly fulfilled its payment obligations when the full amount due has arrived at the Agent's bank account.
10.4. After full payment of the E-Ticket price, the Buyer shall print the E-Ticket, access to which is provided in the Member Area on the Website and/or is sent to the Buyer's e-mail address as specified when placing the Order. When printing out the E-Ticket, the Buyer shall ensure proper print quality of the E-Ticket. In case of non-fulfillment or improper fulfillment of the duty established by this paragraph, the Buyer is fully responsible for the proper quality of the printed Ticket, including in case of refusal by the Event Organizer to allow admission to the Event. The Agent shall not be liable for any losses incurred by the Buyer in case of breach of the terms and conditions of this clause citing that the Agent is not a party to the services contract related to the holding of the Event.
10.5. The Buyer is obliged to carry a properly printed E-Ticket when entering the Event venue.
10.6. The Buyer is solely responsible for the safety and measures preventing duplication of the E-Ticket. In case of duplicate E-Ticket, access to the Event shall be granted to the holder of the first ticket shown at the entrance.
10.7. The Services shall be deemed to have been properly and fully rendered by the Agent at the time of sending the E-Ticket to the Buyer's e-mail address as specified by the Buyer, or after providing access to the E-Ticket in the Buyer's member area on the Website.
11.1. In case of non-fulfillment or improper fulfillment of their obligations under the Offer, as well as under the Agreements, the Parties shall be liable pursuant to the Russian law and terms of this Offer and the said Agreements.
11.2. The Agent's liability in relations with the Buyer (Ticket Holder) is limited by liability under the Service Agreement and exists within the limits established by this Offer.
11.3. The Buyer assumes all possible risks related to his/her eventual errors and inconsistency of the data provided by him/her, as may be necessary for issuing the Ticket (E-Ticket).
11.4. The Agent shall be held harmless of any liability for any losses and emotional damages incurred by the Buyer due to misunderstanding or incomprehension of the information concerning the procedure of issuance (payment) of the Order, receipt of the Ticket (E-Ticket, Gift Certificate), presence at the Event, as well as receiving and using services under the Agreements.
12. Limitation of liability and exemption from liability
12.1. The Buyer (Ticket Holder) herewith acknowledges and agrees that under no circumstances shall the Agent, its employees, officers or other related parties, sponsors, intermediaries, representatives, partners or any other persons, including those acting on behalf of the Agent, be liable for any direct or indirect damages resulting from the sale of the Ticket or the services provided by the Agent, or from unauthorized access to the Buyer's personal data, including lost profits.
12.2. The Agent shall not be held liable for cancellation, replacement or postponment of the Event, the possibility of access to the Event in case the Buyer (Ticket Holder) is in breach of the terms and conditions of this Offer and/or Agreements, as well as for any cases of default and/or improper fulfillment of the Service Agreement related to the Event, if the Agent is not bound by respective obligation, as well as a party to such transaction between the Organizer and the Buyer, as far as the purchase of the Ticket by the latter is concerned.
12.3. The Buyer shall be responsible for a default and (or) improper fulfillment of the terms of this Offer and Agreements in cases, manner and on the terms established by this Offer and law of the Russian Federation.
12.4. The Agent shall not held liable for a failure to match the expectations of the Buyer and/or the Buyer's partial opinion concerning the services being rendered (already rendered) by the Organizer. Advice and recommendations provided to the Buyer, including by third parties, shall not constitute warranties and shall not be binding on the Parties.
12.5. The Buyer (Ticket Owner) confirms and agrees that the Agent is not liable for quality and other consumer and other properties (features) of the Event, as the Agent is not a party to the Services Agreement as far as holding of the Event is concerned.
12.6. The Parties shall be relieved from liability for non-fulfillment and (or) improper fulfillment of their respective obligations under this Offer, as well as Agreements in case of occurrence of force majeure circumstances, i.e. the act of God, beyond reasonable control of the Parties occurring after conclusion of the Agreement on the terms and conditions of this Offer. Force majeure circumstances include, in particular, strikes, floods, earthquakes, hurricanes, other natural calamities and warfare (locally and globally), diseases and (or) sicknesses of the performing artists participating in the Event, as well as disasters caused by technical malfunction and human negligence, as well as enactments of public authorities and local self-government, and actions (omission) of the Agent's counterparties impeding proper execution of the contracts entered into on the terms and conditions of this Offer in a way that efforts to fulfill them will result in disproportionate losses
13. Intellectual property rights
13.1. Exclusive rights to intellectual property items (results of intellectual activity), including but not limited to: information, press releases, descriptions, graphics, images, works, slogans, software, audio and video materials, trademarks and service marks ("Information") posted on the Agent's Website, the Ticket (E-Ticket), press releases, advertisements, other information materials and any media regardless of their format belong to the Agent, its affiliates and other related parties, sponsors, partners, representatives, other persons acting jointly or on behalf of the Agent. The Buyer is not granted the right to use the said results of intellectual activity on any basis and in any form. The Agent does not guarantee and is not responsible for the quality of the Information, except for the information concerning the services rendered directly by the Agent.
13.2. By posting links to websites owned by any third parties, as set forth in respective provisions of clause 13.1., the Agent may not be held liable for the content of such websites. The presence on the Agent's Website of a link to websites owned by any third parties does not mean or imply that the Agent has endorsed or recommended the viewing (reading) of the content of such websites that are not owned by the Agent. The Buyer acknowledges and agrees that the Agent is not and cannot be held liable for the content of the websites.
14. Dispute resolution procedure
14.1. All disputes or disagreements arising in connection with the execution and (or) non-performance, and (or) improper performance of the provisions of this Offer, as well as the provisions of the Agreements shall only be settled under the claim procedure. A party claiming a breach of its rights shall forward a respective claim to the other party in writing with duly certified corroborating documents attached within 3 (three) days from the date of the dispute incidence. The claim shall be taken into consideration within 30 (thirty) business days upon the receipt thereof, except for claims governed by the Consumer Rights Protection Act.
14.2. Should the term for claim presentation specified in clause 14.1. be not observed, such claim shall be disregarded.
14.3. A failure to settle a dispute or a disagreement in the manner prescribed in clause 14.1. shall prompt the submission of such dispute (disagreement) to the judgement of a competent court at the location of the Agent.
15. Validation of the offer, amendments to the offer
15.1. This Offer shall become valid as soon as it has been posted on the Agent's website and its validity is unlimited. The provisions of this clause shall also apply to amendments and/or modifications to the Offer.
15.2. All modifications and/or amendments made to this Offer shall be posted on the Agent's Website and become valid as soon as such modifications and/or amendments are in place on the Agent's website.
15.3. The Agent is entitled to alter this Offer at any time, but in any case, such modifications shall be posted and made public through the Agent's website. The Buyer's use of the Agent's services after amending the text of this Offer means the acceptance of the Offer taking into account the adopted amendments.
16. Modification or termination of agreements
16.1. Alteration of the provisions of this Offer in the context of clause 15.2. shall entail changes in relevant provisions of the Agreements. Continued use of the Agent's services, as well as absence of any objections on the part of the Buyer within 1 (one) day from the time of coming into force of amendments (additions) to the Offer, shall constitute the Buyer's consent to make relevant modifications to the Agreements. The Buyer shall not be entitled to refer to its unawareness of the said modifications (amendments) and/or the time when they come into force.
16.2. The Agent is entitled to unilaterally refuse to execute the Agreements at any time without prior notification of the Buyer in case of violation by the latter of relevant provisions of this Offer, as well as the Agreements and other rules posted on the Agent's website. The money paid by the Buyer under the Service Agreement in connection with the Event in the meaning of this clause shall not be refunded and shall constitute a penalty imposed on the Buyer for violation by the latter of the terms of this Offer, as well as the Service Agreement concerning the Event.
16.3. In cases where the Service Agreement was terminated as completely fulfilled, the provisions of clauses 16.1. and 16.2. apply only to the Service Agreement concerning the Event.
16.4. The Buyer (Ticket Holder) herewith accepts and agrees that the termination of the Agreements (Service Agreement on the Event) pursuant to clause 16.2. will entitle the Agent to sell the Ticket similar to the Ticket purchased by the Buyer to another person on the terms and conditions of this Offer, as well as any other terms and conditions set forth by the Agent. The Buyer (Ticket Holder) has no right after termination of such agreement(s) to use the Ticket in any way, in particular to use it as admission to the Event.
17. Closing provisions
17.1. Unless otherwise provided in this Offer, other rules posted on the Agent's website shall also apply to the relations of the Parties. These rules are binding. The consent of the Buyer (Ticket Holder) to the terms and conditions of this Offer and conclusion of the Agreements by the Buyer, means the latter's full and informed consent to application of such rules.
17.2. The Agent shall post information about the Event on its own website and shall also post it on the Ticket (Electronic Ticket) solely on the basis of information provided to the Agent by the Organiser. In case the information provided by the Organizer is not authentic, the Agent is not liable to the Buyer (Ticket Holder).
17.3. Unless otherwise stipulated by this Offer, the Parties shall be governed by the provisions of the applicable law of the Russian Federation. The law governing mutual relations of the Parties as far as this Offer is concerned, as well as in the context of the Agreements, without any exceptions, shall be the law of the Russian Federation.
18. Agent details
18.1. Limited Liability Company ITICKET, OGRN 1197746714900, TIN/INN 9729291851, E-mail: [email protected], Location address: 119192, Moscow, Mosfilmovskaya Str., 74B, 5th floor, office 13, room 1. Postal address: 119192, Moscow, Mosfilmovskaya Str., 74B, 5th floor, office 13, room 1.